Relai Terms of Service

Effective Date: 09/13/2025

Welcome to Relai! By using our website, services, and software (“Services”), you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using Relai, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.

2. Use of Services

  • You must be at least 18 years old to use Relai.

  • You agree to use Relai only for lawful business purposes.

  • You are responsible for maintaining the confidentiality of your account login details.

  • You may not misuse Relai, attempt to access systems without authorization, or interfere with service operations.

3. Subscriptions & Payments

  • Relai offers subscription-based Services. By subscribing, you agree to pay the fees associated with your plan.

  • Payments are billed monthly (or annually, if applicable) in advance.

  • Subscriptions automatically renew unless canceled before the billing date.

  • All fees are non-refundable, except where required by law.

4. Customer Communications

  • Relai sends automated text messages and reminders on your behalf.

  • You are responsible for ensuring compliance with local laws (e.g., TCPA, GDPR, CAN-SPAM) regarding messaging your leads or customers.

  • Relai is not responsible for messages you choose to send through the platform.

5. Termination

We may suspend or terminate your account if you:

  • Violate these Terms,

  • Misuse the Services, or

  • Fail to pay subscription fees.

You may cancel anytime via email. You must cancel before the 15th of the month in order to not get charged the following month.

6. Intellectual Property

  • Relai owns all software, branding, logos, and content associated with the Services.

  • You may not copy, modify, distribute, or resell any part of Relai without written consent.

7. Disclaimer of Warranties

Relai is provided “as is” and “as available.”

  • We do not guarantee uninterrupted, error-free service.

  • We are not liable for lost leads, missed opportunities, or damages arising from use of the Services.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Relai shall not be liable for indirect, incidental, or consequential damages.

  • Our total liability for any claim will not exceed the amount you paid in the last 3 months of service.

9. Indemnification

You agree to indemnify and hold harmless Relai, its employees, and partners from any claims, damages, or liabilities arising from your use of the Services.

10. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new effective date. Continued use of Relai means you accept the changes.

11. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.

12. Contact Us

For questions about these Terms, please contact us at:

📧 support@startrelai.com