Relai Privacy Policy

Effective Date: [11/05/2025] updated 09/23/2025

Relai (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website, products, and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, payment information (if you subscribe).

  • Business Information: Company name, business phone number, and communication preferences.

  • Usage Data: Information about how you interact with our site and services, such as log files, IP addresses, browser type, and device information.

  • Customer Communications: Messages and interactions between your business and your leads, if routed through Relai.

2. How We Use Information

We use the information we collect to:

  • Provide and improve our services.

  • Send automatic text replies on your behalf.

  • Manage billing and subscriptions.

  • Communicate with you regarding updates, support, and promotions (you can opt out anytime).

  • Ensure security and prevent fraud.

3. Sharing of Information

We do not sell or rent your information. We may share data only in the following cases:

  • Service Providers: With third-party vendors who help us operate Relai (e.g., payment processors, hosting providers).

  • Legal Requirements: If required by law or to protect our rights, property, or users.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We use industry-standard security measures (encryption, firewalls, access controls) to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data.

  • Opt out of marketing communications.

  • Request a copy of the data we store about you.

To exercise your rights, please contact us at: [your support email here]

6. Cookies & Tracking

Relai may use cookies and similar technologies to improve user experience, analyze usage, and deliver relevant content. You can manage cookies in your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Children’s Privacy

Relai is not intended for individuals under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 support@startrelai.com